Frequently Asked Questions

What do I do if my login credentials are not working?
If you're having trouble logging into your account, please follow these steps to resolve the issue.

Double-check your username: Your username is either the phone number or the email address that you use with this Brand. If you have a bunch of email addresses or phone numbers, make sure you are giving us the right now.

Get in touch with us: If you’re pretty sure your username is right or if you can’t remember yours, please reach out to us at We’ll do our best to get you back on track.
What if I have technical issues once I log on?
If things don’t look quite right once you log on, here are a few things you can try:

Refresh the page: Sometimes, technical glitches can be temporary. Try refreshing the page or closing and reopening the application to see if the issue resolves itself.

Clear the cache: Clearing your browser cache can help resolve certain technical issues. Go to your browser settings and clear the cache associated with the application.

Click on help: There is a help button located on the top-right corner of the application. Tell us about your issue and we’ll do our best to solve it quickly.
How can I learn about your products?
To learn more about our products, you can visit our informative explainer here. If you’d like us to get in touch and talk about how our products might be a good fit for you, please send us a note at
Will my data be private and secure?
Yes, we take your data very seriously. To learn more about how we protect your information, please refer to our Privacy Policy.
Where can I access your Terms of Service?
You can access our Terms of Service here

Still have a question?

Can’t find the answer you’re looking for? Please contact our support team.